Terms of Service

Terms of Service

Agreement to Terms

By placing an order or using the Baggu website, you confirm your acceptance of these Terms of Service. If any part of these terms does not meet your expectations, please do not use this site or complete an order.

Order Accuracy and Cancellation

Baggu strives to provide accurate pricing and product descriptions. However, if we discover an error in price or description, we reserve the right to cancel your order and issue a full refund. We may also limit quantities on certain items to ensure fairness and availability. If a product is out of stock after your purchase, we will notify you promptly.

Order Modifications and Cancellations

  • Orders cannot be modified once placed — no adding or removing items.
  • Address changes and full order cancellations are only possible shortly after the order is submitted and are time-sensitive.
  • If you require an address change or cancellation, contact us immediately via our site’s contact page. We will attempt to accommodate requests but cannot guarantee changes.

Product Appearance and Availability

Product images shown on Baggu may vary slightly due to screen differences. Limited-edition items and collaborations have specific availability windows and may sell out quickly. Restocks are not guaranteed, though core products are replenished as often as possible.

Shipping Address Responsibility

You are responsible for providing a correct and complete shipping address. If a package is returned to Baggu due to an incorrect address, we will assist you with reshipping the order; however, additional shipping fees will apply.

International Orders and Duties

For international shipments, customers are responsible for any customs fees, import duties, or taxes imposed by their country. Baggu does not control or estimate these charges.

Shipping Delays and Liability

Baggu is not responsible for shipping delays arising from carrier issues, weather events, or other external factors beyond our control.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact Baggu through our contact page. We will work with you to determine appropriate next steps.

Contacting Baggu

For any questions or concerns regarding orders or these Terms of Service, reach out to us directly at sebastianhenor@gmail.com or use the contact page on our website.